Policies
- Access and Equity Policy
- Appeals Policy
- Assessment Policy
- Complaints Policy
- Enrolments Policy
- Issuing Certification Policy
- Privacy Policy
- RPL Policy
- Records Management Policy
- Refund Policy
- Work Health and Safety Policy
Manual
Forms
- Appeals Lodgement Form
- Certificate Re-Issue Request Form
- Complaints Lodgement Form
- Course Withdrawal or Amendment Form
- Credit Transfer Application Form
- RPL Application Form
- Refund Request Form
- White Card Replacement Form
- Media Release Form
Complaints Procedures
If you wish to raise a grievance, make a formal or informal complaint or appeal, you’ll be asked to provide a detailed description to help us investigate.
Please note, these documents are currently being updated.